At SUR Group, we strive to provide our customers with the best services and experiences. However, we understand that situations may arise where a refund is necessary. This policy outlines the terms and conditions under which refunds can be requested and processed.

General Refund Policy

1. Eligibility for Refunds

   • Refunds are applicable only for specific services offered by SUR Group, as outlined in this policy.
   • To be eligible for a refund, you must submit your request within the designated refund period of the service purchased.

2. Refund Requests

   • All refund requests must be made in writing to [Insert Email Address] with a valid reason for the refund.
   • Supporting documentation may be required to process your request.

3. Processing Time

   • Refunds will be processed within 7–14 business days from the date of approval.
   • Refunds will be issued to the original payment method used for the transaction.

Specific Services Refund Policy

Website Development Services

• Cancellation Before Work Begins:
  • A full refund will be issued if the request is made before the commencement of any work.
• Partial Work Completion:
  • A pro-rata refund will be issued based on the percentage of work completed.
• Completed Projects:
  • No refunds will be provided once the project is delivered and approved.

Hosting Services

SUR Group partners with Hostinger to provide hosting solutions. Please refer to Hostinger’s refund policy for more details:
Hostinger Refund Policy

Key Highlights from Hostinger’s Policy:

• A 30-day money-back guarantee is provided for most services.
• Non-refundable items include domain name renewals, privacy protection, and SEO tools.
• Refunds will not be issued if terms and conditions are violated.

School Management Portal Subscription

• Trial Period:
  • Refunds are not applicable for free trials.
• Cancellation Within 7 Days:
  • A 50% refund will be issued for cancellations made within the first 7 days of purchase.
• No Refunds After 7 Days:
  • Beyond 7 days, no refunds will be issued as the service is considered fully utilized.

Referral Discount Program

SUR Group offers up to 80% discounts on selected services through our referral links.

🎉 Referral Link for Hosting Discounts:
👉 Hostinger – Up to 80% Off

• Referral discounts are non-refundable and cannot be exchanged for cash.
• Misuse of referral links may result in suspension of the discount and associated services.

Non-Refundable Items

The following items and services are non-refundable:

• Domain name registrations and renewals.
• Completed custom development projects.
• Services purchased at a discounted rate using referral codes or promotional offers.

Contact Us for Refund Assistance

If you have any questions regarding this refund policy or wish to request a refund, please reach out to us:

📧 Email: [Insert Email Address]
📞 Phone: [Insert Phone Number]

SUR Group is committed to maintaining transparency and fairness in all our transactions. Thank you for trusting us as your partner in digitizing your dreams!